Refund Policy
Return & Cancellation Policy – MILION
We want you to feel confident when shopping with MILION. This policy explains when returns, refunds, exchanges and cancellations may be available for your order. Nothing in this policy limits any consumer rights that cannot legally be excluded.
1. Return Period
You have 30 days from the date you receive your item to request a return, subject to the conditions below and any rights required by applicable law.
2. Return Conditions
To be eligible for a standard return, your bracelet must be:
- Unworn and unused
- In its original condition and packaging
- Accompanied by your order information or proof of purchase
⚠️ Please contact MILION before sending anything back.
Returns sent without prior approval may not be accepted or may be delayed.
Contact us at contact@milion.com to request a return.
3. Return Process
To start a return, contact contact@milion.com with your order number and the reason for your return.
If your return is approved, we will provide the return instructions.
📦 For standard returns due to a change of mind, the customer is responsible for return shipping costs.
If the item is incorrect, damaged or defective, please contact us before returning it so we can provide the appropriate instructions.
If an approved return is received and accepted, you may be eligible for:
- A refund to your original payment method, where applicable
- A store credit, where offered or agreed upon
🔒 Important – Sale & Promotional Items
Items purchased as part of a clearly stated final sale or promotional offer may not be eligible for a standard change-of-mind return.
However, this does not affect any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied goods.
4. Non-Returnable Items
Unless required otherwise by applicable law, the following may not be eligible for standard change-of-mind returns:
- Items that have been worn or used beyond what is reasonably necessary to inspect them
- Items returned without their original packaging when the packaging is necessary for resale
- Items clearly marked as final sale or non-returnable before purchase
5. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your bracelet arrives damaged, defective or incorrect, contact MILION as soon as reasonably possible with your order number and clear photos of the item and packaging.
We will review the issue and provide the appropriate resolution in accordance with our policy and applicable consumer protection laws.
For damaged, defective or incorrectly supplied items, MILION may provide a replacement, refund or another appropriate solution depending on the situation.
6. Exchanges
If you would like a different width or color, please contact us before returning your item.
Unless otherwise agreed by MILION, we do not process direct product swaps. The original item may need to be returned first, followed by a new order for the item you would like.
❌ Order Cancellations
You may request cancellation within 30 minutes of placing your order.
We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing, been forwarded for fulfillment, or shipped.
If the order can no longer be cancelled, you may need to follow the applicable return process after delivery.
7. EU 14-Day Right of Withdrawal
If you are a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you generally have the right to withdraw from an online purchase within 14 days from the day you receive the goods, subject to applicable exceptions.
During the withdrawal period, you may be responsible for the direct cost of returning the goods where this was disclosed before purchase.
The goods should be handled only as much as reasonably necessary to determine their nature, characteristics and functioning. Excessive handling may result in liability for diminished value where permitted by law.
Where EU withdrawal rights apply, MILION will process refunds in accordance with applicable law and may withhold reimbursement until the goods are received back or you provide evidence that they have been sent back, where permitted.
8. Refunds & Store Credit
Once an approved return has been received and accepted, MILION will process the applicable refund or store credit.
Standard returns: We aim to process approved refunds within 10 business days after the returned item has been received and inspected, unless a different timeframe is required by applicable law.
Refunds are normally issued to the original payment method used for the purchase.
If your refund is delayed beyond the applicable processing timeframe, please contact us at contact@milion.com with your order number.
9. Return Shipping Costs
For standard change-of-mind returns, the customer is generally responsible for return shipping costs.
If the item is damaged, defective or incorrectly supplied, please contact MILION before returning it so we can determine the appropriate shipping arrangements.
Where applicable law requires MILION to cover return shipping costs, those legal requirements will apply.
10. Unclaimed or Refused Packages
If a package is left unclaimed, refused or returned to the sender because the recipient did not accept or collect it, additional shipping or reshipment costs may apply.
Please contact MILION if you believe your package may be at risk of being returned so we can help determine the available options.
11. Contact MILION
For questions about returns, refunds, cancellations or damaged orders, please contact:
Please include your order number and, where relevant, photos of the product and packaging so we can assist you as quickly as possible.